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I have problems updating Windows
Common questionsHere is a list of different problems you might run into when updating windows: Error: Windows update can not currently check for updates, because the service is not currently running , try... Read more
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Where can I disable the right-click in Communicator 5?
Common questionsRight-click on the page in Communicator5 to open the Quick-Access Menu. Select Advanced Settings and open the Input tab. There you can select Disable Right-Click.... Read more
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How do i back up Tobii Gaze Interaction Software profiles and calibrations?
Common questionsAs Tobii Gaze Interaction Software allows for a lot of customization and multiple user profiles, you might want to backup your configuration and calibration files in case you need to transfer them... Read more
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How do I configure switches on an I-Series device?
Common questionsOn an I-Series device, button and switch input can be configured in I-Series Control Center, Tobii Gaze Interaction Software and Tobii Communicator. In Communicator, switch input is used for... Read more
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There is a Window asking me if I want to allow a program to make changes to my computer
Common questionsWindows has a feature called User Account Control (UAC) that asks you for permission every time a program wants to make changes to your computer. It's a safety feature to stop a program to install... Read more
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Audible Queue through speakers and headphone jack
Common questionsIf you want to enable audible queue through the speakers and the headphone jack, these are the recommended settings for each hardware device: For the Tobii I-Series and Tobii Dynavox I-Series+:... Read more
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Can I disable the automatic space after period and comma?
Common questionsTobii Communicator is by default set up to automatically add a space whenever a user types a period or comma. If you do not want automatic space, you can disable it in Settings - Word Prediction and... Read more
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What Can I Do if the Client Can Only Select On One Side of the Screen During Calibration?
Common questionsAdjust the calibration area to the side they are strongest on. Go into Gaze Interaction Settings. Select Calibration. Select Settings. For Calibration Area, select Change. Touch the screen and drag... Read more
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How to Keep a Person In Snap + Core First on an I-110, Indi, I-12+, or I-15+ device
Common questionsTo eliminate the concern that Tablet Mode is causing any of the issue of seeing the Taskbar at the bottom of the screen: Connect a USB keyboard - if this is an Indi use a Micro USB to Standard USB... Read more
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My batteries are not charging
Common questionsThe I-Series is designed to only charge the battery packs when the capacity is 95% or lower. This is to protect the battery cells from constant charging around the maximum charge ("top-filling")... Read more
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