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Where can I find the Import/Export Feature to back up in Communicator 5 and how do I use it?
Common questionsRight-click on the page in Communicator to open the Quick-Access Menu. Select “Advanced Settings” and open the “User Setup” tab. There you can select “Import/Export”. Follow the wizard as it takes... Read more
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Physical keyboard can't use shift while GS keyboard is open
Common questionsWhen the Gaze Selection keyboard is open the shift key on the physical keyboard may not behave correctly. It will only work intermittently. It is best to close the Gaze Selection keyboard when using... Read more
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IS4 calibration and use seems to be severely affected by other nearby trackers
Common questionsThe IS4 eye tracker appears to be more sensitive to other eye trackers around it. Their IR lighting causes interference with the IS4 eye tracker and can make eye tracking difficult or... Read more
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Switch Settings in Control Center Causes Unintended Actions in Communicator or Compass
Common questionsA user may call to state something odd is occurring each time they press their switch. Sometimes they call to state the volume increases or decreases on its own. This may be due to an action set up... Read more
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Where can I change the Eyetracking settings in Communicator 5?
Common questionsRight-click on the page in Communicator 5 to open the Quick-Access Menu. Select “Advanced Settings” and open the “Input” tab. There you can select “Gaze Interaction Settings”. This will open a page... Read more
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The Welcome Guide restart can get blocked by programs not shutting down
Common questionsWhen the I-Series+ Welcome Guide is run for the first time it needs to reboot the device. Sometimes there can be a program running in the background that prevents the device from rebooting. It is... Read more
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The desktop can flicker black when the Gaze Selection taskbar is switched
Common questionsWhen the Gaze Selection taskbar is switched from one side to the other the desktop background can flicker black for a very short amount of time. This is a graphical artifact and should not have any... Read more
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Current text on Gaze Selection keyboard is sometimes missing the first letter
Common questionsIt appears that some Universal Windows Platform applications, like Microsoft Edge, cause the Gaze Selection keyboard to not show the first letter written. The letter is still sent to the Universal... Read more
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I-Series power consumption, battery runtime and charging
Common questionsThe power supply of the Tobii Dynavox I-Series (for the device models I12, I15) and I-Series+ (for the device models I12+, I15+) operates at 24 Volt with a maximum of 2,71 Ampere. This means the... Read more
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