Phone support
At Tobii Dynavox we have two levels of support. Basic Support comes included with all our products. Phone Support is available as a stand alone add-on service or included in our full service package TD Care.
You can upgrade to Phone Support at anytime and it covers all Tobii Dynavox products.
|
|
Phone Support |
Basic Support |
|
24/7 access to Support, Training and Download material online at www.tobiidynavox.com and www.mytobiidynavox.com |
Yes |
Yes |
|
24/7 access to our Social Media community 1 |
Yes |
Yes |
|
Email support2 |
Yes |
Yes |
|
Telephone Support2 |
Yes |
90 days |
|
Help with Product Troubleshooting |
Yes |
Yes |
|
Help with Feature Requests |
Yes |
Yes |
|
Help with Product Getting Started Support |
Yes |
Yes |
|
Help with General Editing instructions |
Yes |
No |
|
Remote Maintenance and Updates |
No, paid service |
No, paid service |
|
Personalized Content Development |
No, paid service |
No, paid service |
|
In person support |
No, paid service |
No, paid service |
1General help only, more complex/individual issues are referred to support
2 During business hours